At Virtuoso, protecting your personal information is a priority. This policy is intended to inform you about the types of information we collect, how we collect it, why we use it, and your privacy rights, in accordance with Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Bill 25.

 

When you browse our site or use our services, we may collect different types of information. This includes personal information such as your name, email address, and phone number when you register for a course or fill out a form. We may also collect payment data, processed securely by a third-party provider, as well as technical information such as your IP address, the type of browser you use, or the pages you visit. We also use cookies and tracking tools to analyze your browsing, personalize your experience, and ensure the proper functioning of the site.

 

This information is primarily collected when you actively interact with our site (by creating an account, filling out a form, or purchasing a course), or automatically through technologies such as cookies. These technologies are managed using Cookiebot, a solution integrated into our Wix platform, which allows you to manage your preferences as soon as you arrive on the site.

 

We collect this data to provide you with a smooth and personalized browsing experience, process your orders, send you important communications (such as registration confirmation or reminders), and respond to your questions. Your information may also be used for statistical purposes to improve the quality of our services.

 

Collected data is stored on Wix.com's secure servers, which adhere to strict security and confidentiality standards (such as SSL encryption). We never sell your personal information. It is only shared with service providers when necessary (payment, hosting, marketing), or with authorities if required by law.

 

We may contact you by email for administrative (registration, course tracking, changes to our policy) or promotional (newsletter, offers) reasons, only if you have consented. You can withdraw your consent at any time by unsubscribing via the link at the bottom of our emails or by writing to us at hello@virtuosoapprentissages.ca.

 

You can also withdraw your consent to the collection of your personal data or request deletion of your information by contacting us by email. Additionally, if you wish to adjust your cookie preferences, you can click the "Cookie Settings" button at the bottom of the page at any time.

 

This policy may be updated without notice to reflect legislative or technical changes. The most recent version is always available on our website, and the update date is indicated at the top of this page.

 

If you have any questions regarding this policy or your personal information, you can contact us at the following address:

hello@virtuosoapprentissages.ca

 

Last updated: July 31, 2025